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Sales Offices
Important information
Due to the current situation related to COVID-19, the face-to-face hours of our ticket sales offices may vary according to the local sanitary restrictions of each country. We appreciate your understanding.
Show sales offices in:
| Country | City | Address | Hours |
|---|---|---|---|
| Argentina | Buenos Aires | Emma de la Barra 353, 7th floor, East Puerto Madero | Monday - Friday: 9:00 a.m. - 4:30 p.m. |
| To visit our ticket office, you will need to request an appointment in advance through the email turnosbue@copaair.com | |||
| Argentina | Cordoba | Av. Velez Sarsfield 478 | Monday - Friday: 9:00 a.m. - 5:00 p.m. |
| *In the sales offices and airports in Argentina, cash can only be accepted if its value does not exceed 10,000 pesos in Argentine local currency or its equivalent in dollars. If the amount to be canceled exceeds 10,000 Argentine pesos or its equivalent in dollars, you must cancel your purchase with credit or debit cards, bank deposit or bank transfer. | |||
| Bolivia | Santa Cruz de la Sierra | Calle Sucre, Edificio La Pascana, planta baja | Monday - Friday: 8:30 a.m. - 1:30 p.m. Saturday: 9:00 a.m. - 12:30 p.m. |
Due to the contingency for COVID-19, our sales office located in the City of Santa Cruz, Bolivia will be providing face-to-face attention only for the purchase of new tickets and payments in general. If you want assistance in general (information, changes, rearrangements, others) you can contact us at the email: ventasbolivia@copaair.com (Email valid only for customer assistance in Bolivia). | |||
| Brazil | Sao Paulo | Av. Paulista 1337 – 4º, piso ZIP 01311-200 | Monday to Friday: 9:00 a.m. - 6:00 p.m |
| Chile | Santiago de Chile | Av. El Golf 99, oficina 101ª Las Condes | Monday - Friday: 9:00 a.m.- 2:00 p.m. |
Due to the contingency for COVID-19, our sales office located in the City of Santiago, Chile will be providing face-to-face attention only for the purchase of new tickets and payments in general. If you want assistance in general (information, changes, rearrangements, others) you can contact us at the email: ventaschile@copaair.com (Email valid only for customer assistance in Chile). | |||
| Colombia | Bogota | Cra. 103 #25 F 12 | Monday - Friday: 8:00 a.m. - 5:00 p.m. Saturday: 9:00 a.m. - 12:00 p.m. |
| *Due to the entry restriction that remains exclusively for travelers and collaborators at El Dorado Airport, we are attending temporarily at the following address: Cra. 103 #25 F 12. | |||
| Colombia | Cali | Centro Comercial La 14, Paso Ancho | Monday - Friday: 8:00 a.m. - 5:00 p.m. Saturday: 9:00 a.m. - 12:00 p.m. |
| Colombia | Medellin | Centro Comercial Almacentro Cra. 43A #34 - 95, oficina 099 | Monday - Friday: 8:00 a.m. - 5:00 p.m. Saturday: 9:00 a.m. - 12:00 p.m. |
| Costa Rica | San Jose | Edif. Torre Mercedes, 1er piso, Paseo Colón | Monday - Friday: 8:00 a.m. - 5:00 p.m. |
| Cuba | Havana | Centro de Negocios Miramar, Planta baja, edif. Barcelona, 5ta Avenida - entre 76 y 78, Playa | Monday - Friday: 8:30 a.m. - 5:00 p.m. |
| Cuba | Havana | Hotel Trip Habana Libre, esq. 23 y M, Vedado | Temporary closure |
| Cuba | Holguin | Carretera Central #11, e/ Martí y Holguín, Centro de Negocios Holguín | Monday - Friday: 8:30 a.m. - 5:00 p.m. |
| Cuba | Santa Clara | Calle Colón #2, Esquina Parque Vidal | Monday - Friday: 8:30 a.m. - 5:00 p.m. |
| Ecuador | Cuenca | Miguel Cordero y Av. Paucarbamba, Edif. Work Center, planta baja, ofic. N 09 | Monday - Friday: 9:00 a.m. - 6:00 p.m. |
| Ecuador | Guayaquil | Nueve de Octubre 100 y Malecón Simón Bolívar, piso 25 | Monday - Friday: 8:00 a.m. - 4:00 p.m. |
| Ecuador | Guayaquil | Village Plaza Mall, km 1.5, vía Samborondon, planta alta. | Monday - Friday: 9:00 a.m. - 6:30 p.m. Saturday - Sunday: Closed |
| Ecuador | Quito | Av. República del Salvador N34-211 y Moscú. Edificio Faraón. planta baja | Monday - Friday: 9:00 a.m. - 6:00 p.m. |
| Ecuador | Quito | Mall El Jardín, Av. República 6-114 y Amazonas | Monday - Friday: 9:00 a.m. - 7:00 p.m. Saturday - Sunday: Closed |
| *Temporary service hours until May 20. Subject to change. | |||
| Guatemala | Guatemala City | 5ta Ave. 5-55, zona 14, Edificio Euro Plaza, Torre 3, Planta Baja, Oficina 102 | Monday - Friday: 8:30 a.m. - 5:00 p.m. |
| *Due to the high volume of clients that we are attending in our office in Guatemala, we remind you that the service is in order of the assigned number. We appreciate your understanding. | |||
| Guyana | Georgetown | Calle Camp #212, Cummingsburg Norte, Georgetown, Guyana | Monday - Friday: 8:30 a.m. - 5:00 p.m |
| Haiti | Puerto Príncipe | 29, Av. Charles Sumner | Monday - Friday: 8:30 a.m. - 3:30 p.m. |
| Mexico | Mexico City | Berna Numero 06 Planta Baja, Colonia Juarez Mexico Delegacion Cuauhtemoc CP 06600 DF, al frente del Monumento del Ángel de la Independencia | Monday - Friday: 9:00 a.m. - 5:45 p.m. |
Due to the contingency for COVID-19, our sales office located in Mexico City is providing face-to-face attention only for the purchase of new tickets. The forms of payment that are accepted are: Bank transfer (Mexican MXN), credit and / or debit cards. If you want assistance in general (information, changes, readjustments, others) you can contact us at the email: boletosmex@copaair.com. Email valid only for customer assistance in the Mexican Republic. | |||
| Panama | Panama City | Edificio PH Plaza 2000, Calle 50, a un costado del Hotel Riu; frente al St. Georges Bank | Monday - Friday: 8:00 a.m. - 6:00 p.m. Saturday: 8:00 a.m. - 1:00 p.m. |
| Panama | Panama City | Complejo Business Park, Torre Norte, Planta Baja; Costa del Este | Monday - Friday: 8:00 a.m. - 6:00 p.m. Saturday: 8:00 a.m. - 1:00 p.m. |
| Panama | Panama City | Centro Comercial Altaplaza Mall, piso 2, área de cines | Monday - Sunday: 11:00 a.m. - 7:00 p.m. |
| Panama | Panama City | Centro Comercial Multiplaza, Plaza del Mar, Primer piso | Monday - Saturday: 10:00 a.m. - 8:00 p.m. Sunday: 11:00 a.m. - 7:00 p.m. |
| Panama | Panama City | Centro Comercial Albrook Mall, Pasillo del Koala | Monday - Saturday: 10:00 a.m. - 7:00 p.m. Sunday: 11:00 a.m. - 7:00 p.m. |
| Panama | David | Av. Domingo Díaz, Edificio Garrido, planta baja, oficina #1 | Monday - Friday: 8:00 a.m. - 5:00 p.m. Saturday: 8:00 a.m. - 12:00 p.m. |
| Paraguay | Asunción | Av. Boggiani, Esq. Cap. Nudelman, Edificio Boggianim Planta Baja | Monday - Friday: 8:00 a.m. - 6:00 p.m. |
| Peru | Lima | Av. Jorge Chávez N° 148, Urb. José Balta, Miraflores | Monday to Saturday 10:00 a.m. to 1:00p.m. |
| Due to the contingency for COVID-19, our sales office located in the City of Lima, Peru will be providing face-to-face attention only for the purchase of new tickets and payments in general. If you want assistance in general (information, changes, rearrangements, others) you can contact us at the email: ventasperu@copaair.com (Email valid only for customer assistance in Peru). | |||
| Dominican Republic | Santo Domingo | Ave. Abraham Lincoln esq. Jacinto Mañon Torre Ejecutiva Sonora, Oficina 101-A, 1er piso | Monday - Friday: 8:00 a.m. - 6:00 p.m. |
| Uruguay | Montevideo | Luis Alberto de Herrera 1248, oficina 43, Torre 3 (entrada por 26 de Marzo), World Trade Center | Monday - Friday: 9:00 a.m. - 5:30 p.m. |
| Venezuela | Caracas | Av. Francisco de Miranda, Centro Lido, Torre E, piso 6, ofic. 63-E | Monday - Friday: 8:00 a.m. - 3:00 p.m. |
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