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Legal information
Please read the following information carefully
Terms and conditions of this website
By means of the present website, Compañía Panameña de Aviación, S.A. (Copa Airlines) and Aero República S.A., (dba Copa Airlines Colombia) , from now on "Copa Airlines" offers a service to the user, under the condition that he or she ("the user"), accepts without restriction or condition the terms and conditions established herein. When using the present website, the user is expressly accepting all and each one of the terms, conditions, and legal notices established.
Copa Airlines reserves the rights to modify the present Agreement, as well as to make changes to any product, program or service described in the present website, at any moment, without any requirement of legal notice and/or responsibility.
The titles included in the present Agreement has been used only with the purpose of facilitating its reading and comprehension, however, they must not be used to interpret the same.
Use of the website
The user warrants and establishes that he or she possesses the legal right and ability to subscribe the present Agreement and that he or she has read and expressly accepts all of the terms and conditions established in the same without any kind of limitation or qualification
The specific function of the present website, as it is recognized and expressly accepted by the user, is to offer the user the possibility to determine the availability of travel, as well as to make legitimate reservations and other similar transactions with providers.
User's obligations
The user´s obligations derived from the present Agreement are the following:
- The obligation to use the website, solely to realize purchases or legitimate reservations and for his or her personal use and usufruct or of a third party that has expressly authorized him or her for said purpose, not for speculative, false or fraudulent reservations, nor a reservation in anticipation of demand.
- The obligation of being economically responsible for the use of the website.
- The obligation of covering all of the charges, schedules, rating and impositions that may occur as a direct or indirect consequence of the use of the present website.
- Please remember that when you purchase a ticket, it must be paid in the same currency with which it was booked.
- The obligation of not to convey, transmit, transfer, assign, or to license or sub-license in any way any of the rights derived from the use of the present website.
- The user recognizes the copyrights of Copa Airlines as solely and absolute owner of the total content of the present website, as well as the ownership of Copa Airlines of its trademarks COPA, Copa Airlines, COPA VACATIONS, COPA CONVENCIONES, COPA CARGO, COPA COURIER, PANORAMA DE LAS AMERICAS, HUB DE LAS AMERICAS, advertised and/or used in the present website.
- The user understands and accepts the absolute rights that assist Copa Airlines to cancel all or some of the existing multiple reservations, when said company determines or verifies that one person, in particular, has confirmed or made reservations for one or more destinations or on about the same dates, without previous notice to the passenger or to the person that made the reservation.
- To indemnify Copa Airlines and/or its providers for any kind of responsibility, expenses and/or damages that may occur as a consequence of the direct or indirect use of the present website by the user.
Allow reservations to be held without payment for 24 hours
Copa Airlines allows customers to make reservations on copa.com and put them on hold for 24 hours. The reserved spaces and fare quoted will remain available for 24 hours in order to allow customers to pay for their tickets, either online, through our phone service and Reservations Center or at any of our Sales Offices. If customers choose to make changes to the itinerary within this time frame, the ticket price may change.
Liability disclaimer
The content of the present website may contain typographical errors and/or incorrect data. Said content may be varied or changed periodically by Copa Airlines and/or its providers, to include changes or improvements to the content without the necessity of making a previous notice. However, Copa Airlines does not have any obligation or responsibility, nor make any warranty, of the identity of the information, software, products and/or services included in the referred to the website.
Copa Airlines will not be responsible for any kind of virus or any other damage that may suffer the computer or the software of the user as a consequence of the access to the present website, as well as for the download of any kind or species of material that appears herein.
Copa Airlines reserves the right to offer products and/or services in specific areas or locations without having the obligation to broaden the scope of application of the same to all of the places where it renders its services. The failure to identify any of the areas or locations in which the product and/or service is offered, within the present website, will not constitute any kind of obligation for Copa Airlines to broaden the scope of application of the same to other areas or locations.
The present website may contain links with other websites. Copa Airlines is not responsible for the content of information of the websites that may be accessed by the user through the present website.
Information request
The Transportation Security Administration (TSA) requires you to provide your full name, date of birth and gender for the purpose of watch list screening, under the authority of 49 U.S.C. section 114, the Intelligence Reform and Terrorism Prevention Act of 2004 and 49 C.F.R parts 1540 and 1560. You may also provide your Redress Number, if available. Failure to provide your full name, date of birth, and gender may result in denial of transport or denial of authority to enter the boarding area. TSA may share information you provide with law enforcement or intelligence agencies or others under its published system of records notice. For more on TSA privacy policies, or to review the system of records notice and the privacy impact assessment, please see the TSA website at www.tsa.gov.
Use of the information
The information provided by the user in entering and using the present website, will not be disclosed in any way by Copa Airlines. Notwithstanding the above, Copa Airlines has the faculty to use the information provided by the user to share it with its partners in traveling programs.
Links to third-parties’ websites
This website may contain links and pointers to other sites maintained by third parties. We do not operate or control in any respect any information, products or services on such third-party sites. Third-party links and pointers are included solely for your convenience and do not constitute any endorsement by us. You assume sole responsibility for use of third-party links and pointers.
Exemption from liability
The websites for insurance, hotel, car and tour reservations are managed by a third party non-affiliated with Copa Airlines. Copa Airlines neither monitors said websites nor is responsible for the contents or privacy policies or of any other type. Furthermore, it is the user's responsibility to take all the security precautions when making a reservation or purchasing a service, including the use of a credit card as a means of payment. This notice is disclosed for information only and the presence of hyperlinks on this website implies neither Copa Airlines' endorsement of the material on said websites or a continued collaboration with the operators of the site.
The operators of hotels and the suppliers of cars, insurance and other services, offering travel services or other on this website, are independent service providers and are neither agents nor employees of Copa Airlines. Therefore, Copa Airlines is not responsible for the actions, mistakes, omissions, statements, guarantees, violations, or negligence on the part of said providers, nor it is responsible for personal and material damages, death or other harm or expenses resulting from the actions of the same. Copa Airlines is neither responsible nor issues reimbursements for the services offered on these websites, no matter the reason, including but not limiting to any delay, cancellation, overbooking, strike, an event of force majeure (beyond our control), poor service rendering, or other causes out of their control, and will not be responsible for any additional cost, omission, delay, route change, nor for any action by any government or authority.
The information, software, products, and services disclosed on this website may include inaccuracies or errors, including errors in pricing. Specifically, Copa Airlines assumes no responsibility for the errors or inaccuracies of any kind and neither guarantees the completeness of the information and description of the insurance, hotels, vehicles, or other travel products shown on this website (including, without limitations to prices, photos, lists of services, general product descriptions, etc.); as the majority of this information will be supplied by the respective providers.
There may be additional terms and conditions regarding the reservation and purchase of the selected travel products. The user agrees to comply with the conditions stipulated by any provider whom they decide to use, including paying all of the costs at the time they are due and complying with the regulations and restrictions by the provider in regards to the availability and use of the charges, products, or services.
Amendments and modifications
Copa Airlines reserves the right to review, amend, change and/or modify the terms and conditions of the present website. The user has the obligation to make periodically reviews of said terms and conditions, due to the fact that the later use of the website by the user constitute an express acceptation to the amended or modified terms and conditions by the user.
General terms for the fares
In this section, you will find the transport terms and conditions and the charges from/to the United States and Canada available for your review. In this document, you will find the general conditions for transport and for the posted fares, as well as the charges and the terms and conditions relative to the transport as applicable to air travel.
General rules tariff