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Legal information
Please read the following information carefully
Terms and Conditions - Advanced seat assignment
Advanced seat assignment purchase is available for passengers in all flights operated by Copa Airlines. This will be offered:
- At the time of purchase when booking via web
- After purchase, via web in the “Manage my Booking” section up to 24 hours prior to departure
Advanced seat assignment can be purchased in the Economy Cabin under the following products:
- Premium seats & Exit Row seats which offer up to four inches of additional legroom and Priority Boarding (Group 2).
- Convenient seats which offer a favorable location in the front zone of the cabin.
When travling with pets:
- Due to safety and space restrictions, passengers traveling with pets are not allowed to sit in Row 5 or Emergency Exit rows.
Advanced seat assignment is complimentary for:
- All ConnectMiles Prefer Members. When travelling with companions, free seats can be assigned for all passengers in the same reservation (with up to 4 passengers) including the Prefer Member. When travelling with an award ticket, seat selection will be available at check-in.
- Passengers with special needs and their companions. Passengers with disabilities and their travel companions may preselect seats at no charge through the Reservation Center or at sales offices or airport ticket counters. The assigned seats of the passenger with a disability and his or her travel companion must be adjacent to one another.
- Passengers travelling with service animals.
- Passengers under 14 years of age will be granted (free of charge) a seat next to a parent, guardian or mentor at the time of check-in. If the passenger is assigned to a seat of a lower class than the one paid, the airline must reimburse the difference between the seat paid and the one assigned
Advanced seat assignment is processed based on seat availability at time of purchase. It will be charged per customer and per flight segment and price includes sales taxes. The fee is non-refundable, non-transferable and valid only on the flight segment purchased.
You can request a refund if:
- We reassign your seat for operational, safety or security reasons and we're unable to get you a comparable or better seat assignment.
- We change your flight and are unable to get you a comparable or better seat assignment.
- We cancel and rebook you on another flight, causing you to miss a connection and the seat assignment.
- You're denied boarding on an oversold flight and we’re unable to get you a comparable or better seat assignment in the next flight.
- In cases of Irregular Operations under the responsibility of Copa Airlines
- If you receive a Business Class Upgrade (Complimentary or Paid)
If you change the advanced seat assignment from a category to another, you will not receive any refund if the new seat assigned is of lesser value or free.
You must check in at least 60 minutes before departure and be at the gate 45 minutes before departure or you may lose your seat assignment with no possibility of requesting a refund for the payment.
Any voluntary change requested by the customer (change of date, flight, route, among others) or causes not attributable to Copa Airlines (weather, strikes, among others) to any portion of an itinerary will result in loss of the advanced seat assignment for the modified flight segment with no possibility of requesting a refund. Advanced seat assignment may be repurchased, if available, for the updated portions of the itinerary.
If your reservation expires due to lack of payment, your seat assignment will be cancelled.
When selecting Exit Row Seats, you must meet specific requirements. If you do not meet these requirements, you will be reassigned to a new seat, with no possibility of requesting a refund for the payment.
We make every effort to ensure you get your chosen seat, but seat assignments are not guaranteed. Customers seated in the first row of the cabin (Row 5) may be requested to move voluntarily to a new seat in order to accommodate passengers with special needs. You may request a refund if we're unable to get you a comparable or better seat. We reserve the right to assign or reassign a seat at any time, even after boarding the aircraft, for operational, safety or security reasons. The final decision resides with the operational staff on the day of the flight.
If you do not select a seat, you will be randomly assigned a seat from the remaining selection, at airport check-in.
Offer subject to change without notice.