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Legal information
Please read the following information carefully
Terms and Conditions - Advanced seat assignment
Advanced seat assignment service is available for passengers on all flights operated by Copa Airlines. This will be offered:
- After the purchase, in the "My Trips" of our website up to 24 hours before departure.
- Through "Web Check-In" platform on our website, from 24 hours to 1 hour before departure.
- By calling our Reservation Center or visiting our sales offices.
If during the "Web Check-In" process the passenger decides not to select any seat (regular or with cost), we will assign one randomly in order to continue with "Web Check-In" process.
The advanced seat assignment service is available for Economy Cabin under the following products:
- Economy Extra Seats located on the front of the economy cabin offering 3 inches of extra legroom versus Regular Seats, reserved overhead bin space exclusive for Economy Extra and personal touch screen (depends on aircraft type).
- Emergency Exit Seats offer up to 4 inches of extra legroom versus Regular Seats.
- Convenient Seats that offer a favorable location in the front of the cabin.
- Regular Seats which are located from the middle to the back of the main cabin and offer up to 31" legroom space.
When traveling with pets:
- For space restrictions and security reasons, passengers travelling with pets will not be able to seat in row 5 or in Emergency Exit rows.
Advance seat assignment service is free for:
- All ConnectMiles Prefer Members.
- Prefer passenger’s companions (up to 8 companions) are able to assign their seats free of charge. This apply only for companions who are in the same Prefer reservation.
- Passengers with physical, motor or reduced mobility disabilities and one accompanying person can pre-select seats at no cost in the "My Trips" section on copa.com, by calling the Reservation Center, sales offices or at the airport. The companion seat must be assigned adjacent to the passenger with disability.
- Passengers travelling with service animals.
- Passengers under 14 years old will be granted (free of charge) a seat close to a parent, guardian or guardian at check-in.
Advanced seat assignment is processed based on the availability of seats at the time of purchase. It will be charged per customer and per flight segment and the price includes sales taxes. The payment is non-refundable, non-transferable and valid only for the flight segment purchased.
You can request a refund if:
- We reassign your seat for operational, safety or security reasons and we're unable to get you a comparable or better seat assignment.
- The passenger is assigned on a seat to a lower class than the one paid, the refund can be requested for the difference between the seat paid and the one assigned.
- We change your flight and are unable to get you a comparable or better seat assignment.
- We cancel and rebook you on another flight, causing you to miss a connection and the seat assignment.
- You're denied boarding on an oversold flight and we’re unable to get you a comparable or better seat assignment in the next flight.
- In cases of Irregular Operations under the responsibility of Copa Airlines.
- If you receive a Business Class Upgrade (Complimentary or Paid).
If you voluntarily change the advanced seat assignment from a category to another, you will not receive any refund if the new seat assigned is of lesser value or free.
You must check in at least 60 minutes before departure and be at the gate 45 minutes before departure or you may lose your seat assignment with no possibility of requesting a refund for the payment.
Any voluntary change requested by the customer (change of date, flight, route, among others) or causes not attributable to Copa Airlines (weather, strikes, among others) to any segment of an itinerary will result in loss of the advanced seat assignment for the modified flight segment with no possibility of requesting a refund. Advanced seat assignment may be repurchased, if available, for the updated segments of the itinerary.
If your reservation expires due to lack of payment, your seat assignment will be cancelled.
When selecting Exit Row Seats, you must meet specific requirements. If you do not meet these requirements, you will be reassigned to a new seat, with no possibility of requesting a refund for the payment.
We make every effort to ensure you get your chosen seat, but seat assignments are not guaranteed. Customers seated in the first row of the cabin (Row 5) may be requested to move voluntarily to a new seat in order to accommodate passengers with special needs. You may request a refund if we're unable to get you a comparable or better seat. We reserve the right to assign or reassign a seat at any time, even after boarding the aircraft, for operational, safety or security reasons. The final decision resides with the operational staff on the day of the flight.
If you do not select a seat, you will be randomly assigned a seat from the remaining selection, at airport check-in.
Offer subject to change without notice.