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Terms and Conditions - Request for volunteers in an overbooking

The following terms and conditions (“Terms and Conditions”) apply to the use of the volunteer list opt-in feature during the Web Check-In process on Copa Airlines and Copa Airlines Colombia (“Copa Airlines”). This feature enables passengers to opt to be added to the list of volunteers who are willing to give up their confirmed seats.

To be added to the volunteer list, passengers must use Web Check-In to successfully complete the volunteer list opt-in process.
Passengers’ travel itineraries will not be changed until they confirm at the departure gate that they are willing to take a different flight.
Volunteer passengers acknowledge and agree that compensation will be issued only in the event that volunteers are actually needed.
The lowest offers made by passengers who opt-in to the volunteer list will be considered first.
The request for volunteers and the selection of volunteers will be determined solely by Copa Airlines.
If there are more volunteers than needed, the selection of volunteers will be determined at the sole discretion of Copa Airlines.
All passengers on the reservation will be added to the volunteer list. One travel certificate for the same amount will be issued to each passenger on the reservation.
Compensation will be issued in the form of a travel certificate for the amount offered by the volunteer passenger.
The travel certificate (compensation) is redeemable toward the purchase of tickets on flights operated by Copa Airlines and toward the payment of penalty fees, baggage fees, and fees for additional services. The travel certificate is valid for one year from the date of issue and is non-refundable.
Taking into account the inherent characteristics of the Internet environment, Copa Airlines will not be responsible for failed or incomplete computer transmissions or device transmissions, or for technical errors of any kind, including electronic malfunctioning of any network, hardware, or software, for the availability and accessibility of the Internet or the website, for attempts by hackers to gain access, for any incorrect or incomplete information about the passenger, or for any human or technical error or error of any other kind that may occur during the volunteer list opt-in process, or, consequently, for any liability arising from such events or actions.

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Terms and Conditions - Request for volunteers in an overbooking