Hotels

In order to provide you with the best benefits when traveling, Copa Airlines now offers the option to make hotel reservations at copa.com through our strategic ally, Booking.com. To make a reservation, please click here.

Booking.com B.V., part of the Priceline Group (Nasdaq: PCLN), owns and operates Booking.com™, the world leader in booking accommodations online. Each day, over 900,000 room nights are reserved on Booking.com. The Booking.com website and apps attract visitors from both the leisure and business sectors worldwide.

Established in 1996, Booking.com B.V. guarantees the best prices for any type of property, from small, family-run bed and breakfasts to executive apartments and five-star luxury suites. Truly international, Booking.com is available in more than 42 languages, and offers 805,126 active properties in 221 countries and territories. Booking.com B.V. is based in Amsterdam in the Netherlands, and is supported internationally by 170 offices in over 60 countries around the world.

The Team: Over 10000 people all over the world are dedicated to serving Booking.com’s customers and property-owning partners.

Our Mission: To help leisure and business travelers, whatever their budgets, easily discover, book, and enjoy the world’s best places to stay.

Our Vision: Booking.com is an informative, user-friendly website – that guarantees the best available prices. Our goal is to provide business and leisure travelers with the most accessible and cost-effective way of discovering and booking the broadest selection of accommodations, in every corner of the world.

Our multilingual customer service team provides dedicated assistance and advocacy for all our customers.

Benefits for our customers

Lowest Rates

Whether you’re staying in a city, by the coast or in the countryside, Booking.com guarantees to offer you the best available rates.

No reservation fees

The Booking.com reservation service is free. We don't charge any booking fees or add any administration fees – and in many cases rooms can be cancelled free of charge.

Secure Booking

The Booking.com reservation system is secure and your credit card and personal information are encrypted. We work to high standards to guarantee your privacy. For further details, please check our Privacy Statement

Frequently asked questions

What does the price include?

All facilities listed in the room descriptions are included in the room price. To see the facilities, just click on the room name. You can see if breakfast or anything else, such as taxes, are included by moving your cursor over the text in the "Conditions" column. This information can also be found in your confirmation email and at My Booking.com.

Can I make a reservation without a credit card?

You'll need a valid credit card to guarantee your reservation with most hotels. However, we are offering an increasing number of hotels that will guarantee your booking without a credit card. You also have the option to book a hotel using someone else’s credit card, provided you have their permission. In this All facilities listed in the room descriptions are included in the room price. To see the facilities, just click on the room name. You can see if breakfast or anything else, such as taxes, are included by moving your cursor over the text in the "Conditions" column. This information can also be found in your confirmation email and at My Booking.com.

case, when making your reservation please note the cardholder’s name and confirm that you have permission to use their card in the "Special Requests" box.

How do I know if my reservation is confirmed?

As soon as you've completed the booking process, a confirmation page will appear. This page shows all of your reservation details, including the booking number and your PIN code, so you can access your confirmation online at My Booking.com. We'll also send you a confirmation email with all of your booking information.

Can I cancel or change my reservation through Booking.com?

Yes, it’s easy to cancel or change your booking via our self-service tool at My Booking.com. Please remember to check the hotel’s cancellation policy before making any changes to your reservation. Non-refundable rooms and other special deals may have a different cancellation policy. Room-specific cancellation information can be found next to the room type under the "Conditions" column on the hotel's page.

What is my PIN code and what do I need it for?

Your PIN code is the 4-digit number in your booking confirmation. Used with your booking number, it allows you to log in to My Booking.com. At My Booking.com you can view, change or cancel your booking. Remember to keep your PIN code confidential.

Where can I find the contact information for the property?

If you have a question for a property before you book, please see the information under "Policies" and "Facilities" of that property on our website. If you can't find your answer there, please contact Customer Service by phone or email, and we'll be happy to ask on your behalf.

Once you've booked, you can see the property’s contact details in your online booking confirmation. Your confirmation email will also have this information, and you can see it in under Manage Booking as well. The Booking.com mobile app also includes this information.

How can I see how much it will cost?

Once you've entered the dates of your stay, the rates will be clearly displayed along with the available room types.

I am entering my credit card details. When will I be charged?

The payment process for your stay varies based on the individual hotel and room type. You can check how you will be charged for your stay in the "Hotel Policies," in the room description under "Conditions" and in your booking confirmation.

Does the hotel need a deposit or payment in advance?

Most hotels don't require a payment or deposit in advance. If they do, you can find the details under "Hotel Policies" on the hotel’s page and in your confirmation email.

We have children; can we get extra beds/cribs in the room?

Information regarding children and extra beds/cribs can be found under "Hotel Policies." Please take note of the following:

  • Any additional fees for children are not included in the reservation price.

  • During the online booking process, please make your request for any extra bed/crib in the "Special Requests" box provided.

  • If you’ve already booked your stay, just click the link provided in your email confirmation or at My Booking.com to request an extra bed.

  • We recommend calling the hotel prior to your arrival to guarantee your request. You can find the hotel’s contact information in your confirmation email.

You can always contact us to confirm availability before you book.

Whom should I contact with questions regarding my Hotel booking?

In case of doubts, you can find contact information on the booking confirmation email you received, under Manage Booking and in Booking.com’s mobile app. There you’ll find the property’s contact details, the local number from the origin where you booked and the local number of the hotel’s destination. You can also contact the Customer Care team by phone or e-mail, which will help you. Remember to have the Booking number and PIN Code provided when you booked your accommodation.

Please be advised that from November 1st, 2015 we will no longer offer the hotel booking service through the provider Hotels.com. If you purchased your hotel before this date your reservation remains valid under the original terms and conditions of purchase. For information on your booking visit the following link: Hotels. For inquiries, you can dial the following numbers: 1-800-780-5733 for calls in English and Spanish / 0800-891-1893 for calls in Portuguese.

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