Hotels

Copa Airlines and Copa Airlines Colombia now offer the option to make hotel reservations at copaair.com

In order to provide you with the best benefits when traveling, Copa Airlines now offers the option to make hotel reservations at copa.com through our strategic ally, hoteles.com. Hoteles.com is a company that searches through more than 130,000 hotels in various countries to offer you the best rate for your stay.


Frequently asked questions

1. Which debit and credit cards are accepted?

We accept MasterCard, Visa, American Express, Diners Club, Discover, and Visa Electron.


2. What is a cancelation policy?

A reservation can be canceled in compliance with each hotel's cancelation policies depending on the rates and dates reserved. 


3. I am traveling with a minor. Does this have any effect on my reservations?

In this case, hoteles.com recommends that, when you book your reservation, you make sure you indicate how many adults and children will travel with you.


4. Can I reserve more than one room at a time?

Yes. Up to eight rooms can be reserved in one transaction.


5. How do I know that my reservation has been confirmed?

You will receive an email from hoteles.com with your reservation confirmation. This confirmation email should arrive within 15 minutes after booking your reservation. However, there is a possibility that you might receive it several hours later; therefore, it is advisable to check the junk mail folder in your email account to make sure the confirmation email has not been blocked.


6. I know where I want to stay, but the search results do not show the hotel I want. Why can't I find it?

There are several reasons why this may happen:

  • If there are no rooms available on the dates requested, the hotel will not be provided by the search. You can retry without inputting the dates.
  • If you use filters in the results page to limit your preferences, it may have left the hotel you are looking for out of the list.
  • You may be looking for a hotel that does not have rates that match this page.

7. How can I cancel a reservation online?

You can cancel your reservation using the link found in the Customer Service page or with the confirmation email link. Locate the reservation you want to cancel then click on the "Cancel the reservation" option below. The system will take you to the reservation cancellation page that shows the reservation details. A confirmation message will be displayed, and hoteles.com will send you an email confirming the cancellation.


8. How can I obtain a receipt for my hotel reservation?

After making the reservation, we will send you a confirmation email, which can also be used as a receipt. When checking out, the hotel will provide you with a receipt detailing and additional charges you may have incurred during your stay.


9. How do I file a claim?

To submit a claim, you must call the following hotels.com phone numbers:

  • United States 1- 800 658 6814
  • Brazil 5511 4700 2052
  • International 001-800-507-2758

Available 24 hours a day, 7 days a week.



10. How can I make free calls to the hotel information provider, Hoteles.com?

If you want to use your phone to contact our hotel information provider, Hoteles.com, you will incur into a charge if you are outside the U.S., Canada, or Brazil.   To make free calls from other countries, you can use Skype, which allows you to make calls at no cost (Click here to find out more about this application.).

If you have any questions that have not been addressed here, please call

  • United States 1- 800 658 6814
  • Brazil 5511 4700 2052
  • International 001-800-507-2758

If you have any questions that have not been addressed here, please call 1-800-780-5733 for calls in English and Spanish / 0800-891-1893 for calls in Portuguese.

See Terms & Conditions

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